Get in touch
For account issues, booking questions, or anything else — email us and we'll get back to you within one business day.
support@shorelyibiza.appCommon questions
- How do I cancel or change a booking?
- Open the app, go to your bookings, and select the reservation you'd like to change. Cancellation terms vary by venue and are shown before you confirm.
- I was charged but didn't receive confirmation.
- Check your email spam folder first. If nothing is there, email us with your booking reference and we'll look into it straight away.
- How do I delete my account?
- You can request account deletion from within the app under Settings → Account, or visit shorelyibiza.app/delete-account.
- I found incorrect information about a beach or venue.
- We appreciate the heads up — email us with the details and we'll update it.
- The app isn't working correctly.
- Try force-quitting and reopening the app. If the problem persists, email us with your device model and iOS/Android version.